Security and Privacy
Here's everything you need to know about our privacy and cookie policies.
This Privacy Policy describes the privacy practices of Landmark Funding Group, its subsidiaries, and its related entities (referred to as “Landmark” “we,” “our,” or “us”), and in particular how we collect, use, and disclose certain information.
Effective Date January 1, 2022
At Landmark Funding Group, our mission is to help clients achieve their financial and homeownership dreams.
We extend that dedication to everyone's privacy and data rights. That's why we strive to be transparent about how we collect and use your information.
In that effort, we respect and aim to protect the privacy of anyone that visits or uses our website or mobile application.
We demonstrate our commitment to fair information practices by adopting industry-leading privacy guidelines. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.This Privacy Policy applies to our interactions with our customers and visitors including your use of Landmark’s websites or applications, social media, and advertisements or communications relating to any services we offer (“Services”).
This Privacy Policy does not apply to any third-party websites that may be accessible through our website, or to third-party websites on which Landmark advertises.
● Landmark Funding Group doesn't share your info with outside companies for their promotional use without your consent.
● Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
● We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
● We will only retain personal information as long as necessary for the fulfillment of those purposes.
● We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
● We collect certain personal information about you as necessary to provide services that you request, to fulfill the terms of a contract between you and us, or to comply with our legal obligations.
● Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. To prevent fraud, to comply with the requirements of applicable law, we may collect proof of identity proof such as a government-issued driver’s license, passport, or other identity information in connection with your loan application. We may collect additional personal information about you as necessary to comply with the requirements of applicable law.
● When you visit our website, we collect information about your activity on the site. We may track the date and time you accessed the site, the pages you visit and how long you viewed them, whether you have followed links to other websites, and your other interactions with the site. Your internet browser may automatically transmit information to us, such as what website you came from. If you use our mobile websites or applications, we may automatically collect location data obtained from your mobile device's GPS. Most mobile devices allow you to control whether an application can use the device’s location services. If you use our websites, we may collect information about your location derived from your IP address.
● We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
● We will make readily available to customers information about our policies and practices relating to the management of personal information.
● We do not sell your personal information to third parties.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Complaint Policy
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is - immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board.
Update your personal information. You may ask us to correct inaccurate or incomplete personal information about you.
Right to access your personal information. In some jurisdictions, you have the right to obtain a copy of your personal information in our possession. You may also have the rights to request a copy of personal information that you provided to us in machine-readable form, and to request that we transfer this information to another service provider if technically feasible to do so.
Right to request deletion of your data. Under certain circumstances, you may have the right to ask us to erase or delete some or all of your personal information. Requests to delete your data are subject to the “data retention and deletion” provisions of this Privacy Policy.
Right to object to, withdraw consent to, or limit use of your information. In some jurisdictions, you have the right to ask us to stop using some or all of your personal information for certain purposes if our processing of your information is based on legitimate interests. In such cases, we will no longer use your personal information for such purposes unless: (i) our use is required to establish, exercise, or defend legal claims or (ii) we demonstrate compelling legitimate grounds for our use of the information. If our use of your personal information is based on your consent, you may withdraw your consent at any time by sending a request stating what consent you are withdrawing. Any withdrawal of consent is prospective only (meaning it does not apply to our use of your data before we receive the withdrawal).
In some jurisdictions, you may also have the right to limit the ways we use your personal information, especially if the information is inaccurate or our use of the data is unlawful.
Data retention and deletion
We retain your personal information for as long as necessary to perform the contract between us and you and to comply with legal requirements. The length of time we retain your information depends on type of information we have collected, the purpose for which we have collected it and the laws of the applicable jurisdiction(s) (usually the jurisdiction of your residence, the jurisdiction of the property where you have booked a stay or that we are managing, or both).
In general, we retain your personal data as necessary to comply with our legal obligations, such as obligations to retain and report information for tax, auditing, and regulatory compliance purposes. We may also retain some of your personal information as necessary to meet our legitimate business interests, such as to enhance our ability to detect fraud or to assert or defend against an actual or potential legal claim by you or a third party.
If you share information with others in connection with your use of the Services, such as by writing a review or engaging directly with a third party, your information may continue to be visible to the public or to the third party even after we delete it.
Even after we delete your information, portions of your data may remain in aggregated, anonymized, or tokenized form, but are not associated with personal identifiers. In addition, because we regularly back up our systems, portions of your personal information may continue to reside in backup copies for a period of time after it is deleted from our main systems.
Lawful bases to collect, use, and share your personal information.
We will only collect, use, and share your personal information where we have a lawful basis to do so. Lawful bases include (i) contract (if processing is necessary for the performance of a contract with you), (ii) consent (where you have given consent), (iii) legitimate interests or (iv) as otherwise may be allowed by applicable law and consistent with this Privacy Policy.
We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws.
For more information, contact us at the number on the Home Page.
Government Disclosures
These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDAfVA. The inclusion of various education, information, web links, or materials are not an endorsement of the websites or any of its employees or business partners.
For information directly from HUD/FHA, visit www.hud.gov/hudclips/
For information directly from the VA, visit http://www.benefits.va.gov/homeloans/
For information directly from the USDA, visit https://www.usda.gov/wps/portal/usda/usdahome?navid=GRANTS_LOANS
By using any of our products or services, you consent to the use of your information. You also acknowledge that you’ve read the guidelines and other policies described.